Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino we cover? This page explains how to reach the Real Money Casinos team and what kind of enquiries we can help with.
How to Reach Us
Email is the best way to contact us. Send your message to [email protected] and a member of the team will read it personally — we do not rely on automated replies to close out enquiries. Please include a short summary of what your message is about (for example, "bonus terms question" or "correction") so we can route it to the right person and get back to you sooner. We aim to respond within a couple of working days, though busier periods can occasionally push that out.
What We Can Help With
- Payout and withdrawal questions — If you want more detail on how we assessed processing times or banking methods for a specific casino, let us know which one and what you'd like clarified.
- Bonus terms clarification — Welcome offers like the ones featured on this site come with wagering requirements, expiry windows, and game restrictions. If our summary of an offer's terms is unclear, tell us and we'll review it.
- Corrections and updates — Online casino offers, licensing details, and payment options change often. If something looks out of date, we want to know so we can check it.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or you'd like guidance on setting deposit and time limits, mention this in your message. We can point you toward self-exclusion programmes and national support organisations.
- Content suggestions — If there's a topic related to real money online casinos in the USA you think we should cover, we're open to hearing it.
- General site feedback — Anything that affected your experience using this site, good or bad, helps us improve it.
What We Can't Do
We are an independent review and comparison site, not a casino operator. That means we cannot process deposits or withdrawals, access your casino account, verify your identity with an operator, or resolve a dispute over a specific bet or bonus on a casino's behalf. For those matters, contact the customer support team of the casino in question directly — each operator we list maintains its own support channels for account and payment issues.
We also don't offer legal, financial, or gambling-addiction counselling ourselves. If you need that kind of support, we can direct you toward established responsible gambling organisations and state-level self-exclusion programmes rather than attempt to advise you directly.
Before You Write to Us About a Specific Casino
If your question relates to one of the casinos featured on this site — such as Raging Bull, Uptown Aces, or Ignition — it helps to check a few things first, since we can often answer faster if you've already confirmed:
- Whether you've read the operator's own bonus terms and conditions, since wagering requirements and maximum withdrawal caps vary by offer
- Whether the issue relates to identity verification (KYC), which most licensed casinos require before releasing a withdrawal
- Whether you're located in a state where that operator legally accepts players, since availability under US law depends on your state of residence
Including this context in your first email usually means a quicker, more useful reply.
A Note on Editorial Independence
Some of the casinos we write about have commercial relationships with this site, and we may earn a commission if you sign up through a link here. This never decides how a casino is rated or ranked — our editorial ratings reflect our own research into licensing, payout speed, banking options, and bonus terms. If you believe we've gotten something wrong in that assessment, that's exactly the kind of message we want to receive.
If your enquiry is about a UK audience instead — for instance, casinos operating outside GamStop restrictions — that's covered separately on our Trusted Non GamStop Casinos UK page rather than through this contact channel.
Get in Touch
Whether you're double-checking a fact, flagging outdated information, or just want to tell us what you think of the site, we'd rather hear from a real reader than guess what people want. Email us at [email protected] and we'll get back to you as soon as we can.